299et Privacy Policy
Your privacy matters to us. This Policy explains exactly what personal information 299et collects, how it is used, and the rights you hold over your own data. Please read it carefully before using the platform.
Introduction and Scope
This Privacy Policy ("Policy") describes how 299et ("299et", "we", "us", "our") collects, processes, stores and shares personal information about individuals ("you", "your") who access or use the 299et platform at 299et.pro, including all associated games, betting markets and services. This Policy forms part of the 299et Terms & Conditions and by using the platform you agree to the data practices described herein.
This Policy applies to all registered players in Bangladesh and to visitors who browse the platform without registering. 299et is committed to handling your personal information responsibly, securely and in accordance with applicable data protection principles. We do not sell your personal data to any third party. Our data practices are designed to support a safe, fair and transparent gaming environment for all players based in Dhaka, Chittagong, Sylhet, Khulna and across Bangladesh.
How We Protect Your Privacy
1. Information We Collect
299et collects personal information through three primary channels: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information obtained from third-party payment providers as part of transaction processing. The categories below describe this in detail.
2. Data We Collect at a Glance
The table below summarises the main categories of personal data 299et holds about registered players, the purpose for which each category is processed, and the typical retention period.
| Data Category | Purpose | Retention |
|---|---|---|
| Name, DOB, mobile number | Account creation, age verification, KYC | Duration of account + 5 years |
| Transaction records | Payment processing, AML compliance | 7 years (regulatory requirement) |
| Device and session data | Security monitoring, fraud detection | 13 months |
| Support correspondence | Dispute resolution, service improvement | 3 years from last contact |
299et uses SSL encryption on every page and every transaction — your data is protected end-to-end from your phone to our servers.
3. How We Use Your Information
299et uses the personal information it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with those purposes or for which you have not given consent where consent is required.
- To create, maintain and secure your 299et account, including account authentication and session management.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer, and to maintain accurate transaction records.
- To verify your age and identity in compliance with applicable KYC and anti-money laundering obligations.
- To provide customer support, investigate disputes, and respond to responsible gaming requests including self-exclusion and deposit limit adjustments.
- To detect and prevent fraud, collusion, money laundering, and any other prohibited conduct described in the 299et Terms & Conditions.
- To send you transactional notifications (e.g. deposit confirmations, withdrawal updates) and, where you have opted in, promotional communications about 299et offers relevant to your interests.
299et does not use automated profiling or algorithmic decision-making in a way that produces legal or similarly significant effects on you without human review. If you have questions about any decision made about your account, you may request a human review by contacting support.
4. Sharing Your Information
299et does not sell, rent or trade your personal data to third parties. We share personal information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
5. Cookies and Tracking Technologies
299et uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and analyse aggregate usage patterns. A cookie is a small text file stored on your device by your browser at the request of a website. Cookies do not execute code and cannot read other data stored on your device. Below is a summary of the cookie categories used on 299et.pro.
Cookie Types We Use
- Essential cookies — Required for the platform to function. They manage your login session, remember your language preference, and maintain your game state. These cannot be disabled without breaking core functionality.
- Analytics cookies — Help 299et understand how players use the platform in aggregate (e.g. which pages load slowly, which features are used most). This data is anonymised and does not identify you individually.
- Security cookies — Used to detect and prevent fraudulent activity, including bot detection and login anomaly identification. These are essential for protecting your account and cannot be disabled.
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. 299et does not use third-party advertising cookies or cross-site tracking cookies. Your device's browser settings provide the most direct means of controlling cookie behaviour on 299et.pro.
6. Data Security
299et implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include SSL/TLS encryption for all data in transit, access controls restricting internal data access to authorised personnel only, regular security assessments and penetration testing, and secure data centre infrastructure for all stored data.
While 299et takes all reasonable steps to protect your personal data, no security system is impenetrable and 299et cannot guarantee the absolute security of data transmitted over the internet. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 299et will notify affected players promptly and take all steps reasonably necessary to mitigate the impact of the breach.
7. Data Retention
299et retains your personal data for as long as your account is active and for a reasonable period after account closure to fulfil any remaining legal, regulatory or contractual obligations. The specific retention periods for each data category are summarised in the table in Section 2 of this Policy. Where data is no longer required for any permissible purpose, 299et securely deletes or anonymises it.
Transaction records are retained for a minimum of 7 years from the date of the transaction in compliance with financial record-keeping requirements applicable to online gaming operations. Identity verification documents submitted as part of KYC are retained for the duration of the account relationship plus 5 years. If you request account closure, 299et will delete or anonymise all personal data that it is not legally required to retain within 90 days of the closure being confirmed.
8. Your Rights Over Your Personal Data
Subject to applicable law, you have the following rights in relation to your personal data held by 299et. To exercise any of these rights, contact 299et support via live chat from within your account or by email at [email protected]. We will verify your identity before processing any data rights request and will respond within 30 days.
- Right of access — You may request a copy of the personal data 299et holds about you, along with information about how it is processed.
- Right to rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
- Right to erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restriction — You may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
- Right to object — Where we process your personal data on the basis of legitimate interests, you have the right to object to that processing. We will review your objection and cease processing unless we have compelling legitimate grounds to continue.
299et will not charge a fee for processing a data rights request unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act. We may request proof of identity before processing any data rights request to protect against fraudulent requests.
9. Children's Privacy
The 299et platform is strictly for adults aged 21 and above. 299et does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data collected, and return any deposited funds. If you believe a person under the age of 21 has registered on the platform, please contact us immediately at [email protected] so that we can take prompt action.
10. Changes to This Privacy Policy
299et may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or platform features. When we make material changes, we will publish the revised Policy on this page with an updated effective date. We encourage you to review this Policy periodically. Your continued use of the 299et platform following the publication of a revised Policy constitutes your acceptance of the updated data practices described therein.
Where a change to this Policy materially affects how we process your personal data, we will endeavour to provide advance notice to registered players via the platform or by contacting the mobile number associated with your account. If you do not agree to the revised Policy, you should cease using the platform and may request account closure by contacting support.
11. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 299et handles your personal information, please contact the 299et support team. We are committed to resolving all data-related enquiries promptly and transparently. You may reach us via live chat from within your logged-in 299et account, available 24/7, or by email. We aim to acknowledge all data enquiries within 2 business days and to provide a full response within 30 days.
Ready to Play at 299et?
Now that you understand how we protect your privacy, explore everything 299et has to offer — cricket betting, live casino, slots and more, all in BDT via bKash, Nagad and Rocket. Safe, secure and built for Bangladesh.
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